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QUESTION

If you encounter a question on social media channels to which you don’t have an answer, what is the best way to respond?

A) confidently – it’s best to take your best guess at an answer, and convey it with confidence

B) dismissively – if you don’t know the answer to a question, it’s likely not an important concern

C) vaguely – it’s best to avoid admitting to customers that you don’t know the answer

D) honestly – explain you don’t have an answer, but that you’ll get back to them with it

The correct answer is:

If you encounter a question on social media channels to which you don’t have an answer, what is the best way to respond?
Explanation: We will update later. sincerely thank

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If you encounter a question on social media channels to which you don’t have an answer, what is the best way to respond?